bummer man, that whole 4-6 week thing is rediculous. You know scott uses like Blarg or something like that, I wonder how long they would take, maybe it is more of a phone company issue. Email address changing should not be a big deal now too, since we can fwd to whatever with these 2....lame

Yea earthlink sucks
just fired all their good
techs so they could send it over seas

I called last night for a issue with my DSL. I CALLED INDIA!!! The contracted their tech support to India. Now wonder why the US is so screwed up!!! Now that I know this, I will be cancelling my services with Earthlink...

Well...I have to admit, it does kinda look bad that the US is relocating all the jobs overseas. But you know what, after ranting and ranting, I started thinking about the other side of the coin. The US is going through some type of recession/depression right? So isn't it somewhat of a good idea that the US economy saves on what we have, then use that savings to build a better economy? I'm sure it won't be like this forever. Yeah...true...some of the centres that we all call are usually routed to India. I'm from Toronto myself and I lived in Rochester, NY. I really didn't have problems with my account. However, when I travelled to certain areas such as parts of NYC or Frisco, CA, I did run into some problems. I'm a techie myself so the only reason I can logically surmise is that it's not EarthLink. It really is area dependent. I mean, how old are those copper lines under the city? You just get lucky I guess. Oh by the way, I just found out that earthlink has billing problems...but only on cable. The reason for this is because it's not earthlink that bills us. It's the cable vendor (time warner, comcast, etc.) Come to think of it, I kinda feel guilty for yelling at that young lady because her hands are really tired. I mean how can they give a refund if they don't bill me. Duh...I should've gotten her name and apologized after Time Warner gave me my refund. As for bad call centres...it depends. I hear a lot of negative feedback from India however I hear that the Philippines tech support and customer service are actually quite good. Almost as good as the American agents. You might get the occassional heavy accented Filipino but you know what? Their english is better. I have a group of Filipino friends who can speak straight english...yeah they might slip a few accents here and there but they know what they're talking about. They don't fail to document your calls and such. There's this dude that helped me out with my cable modem connection, he really wasn't supposed to touch the cable modem because it's Time warner's but he did it anyway. All it was a windowsupdate for my USB controllers because the cable modem wasnt really compatible with the XP system. Oh well. Not bad. I guess this is just coming from me but I think we should give those guys a chance. I mean it's only been a year or so right? Just wait it out until the economy gets better.

Cheers!